Corporate Overview

IP Merchant Services was founded to provide merchants a lower cost, improved connectivity and credit card processing and authorization solution as well as other cost saving IP-based solutions such as IP-audio, IP-hot-spots, IP-surveillance and IP-telephony.  IPMS's expertise in telecommunications, network/data//IP infrastructure, POS hardware/software and in the check/credit card processing industry provides our clients with unparalleled  products and expertise to reduce their overall credit card processing cost while increasing efficiency as a result of IPMS's unique, low cost, integrated solution.  

As a subsidiary of Telephonetics, the industry leader in messaging/music on hold, IPMS continues Telephonetics 13 year history of providing clients superior customer service while reducing their infrastructure costs.

Our innovative solutions are tailored for three distinct markets with specific connectivity and cost-reducing authorization options:

Convenience Stores

• Broadband provisioning, monitoring and connectivity help desk
• Analog line aggregation and consolidation via IP
• Credit card processing and authorization
• Fuel tank Monitoring
• Automated teller processing
• Loyalty/gift program processing
• Corporate connectivity for Internet, polling, email, ordering, etc.
• IP camera security and monitoring
• Ambient music over IP

Restaurants

• Broadband provisioning, monitoring and connectivity help desk
• Analog line aggregation and consolidation via IP
• Credit card processing and authorization
• Automated teller processing
• Loyalty/gift program processing
• Corporate connectivity for Internet, polling, email, ordering, etc.
• IP camera security and monitoring
• Ambient music over IP

Retail/General 

• Broadband provisioning, monitoring and connectivity help desk
• Analog line aggregation and consolidation via IP
• Credit card processing and authorization
• Automated teller processing
• Loyalty/gift program processing
• Corporate connectivity for Internet, polling, email, ordering, etc.
• IP camera security and monitoring
• Ambient music over IP

Please see our solutions index on our home page for the specifics of each solution

Quality Methodology

Since there are fewer more critical aspects to our merchants businesses than processing their credit card and POS data, we have adopted the Six Sigma quality methodology to ensure we deliver our clients the highest quality products and services.

Six Sigma, was popularized by Motorola and then evangelized by General Electric.  We’ve taken many of the concepts of the Six Sigma quality methodology and applied them to new and existing projects that we undertake.

To achieve Six Sigma quality, a process must produce no more than 3.4 defects per million opportunities. An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes. Six Sigma is a vision we strive toward and a philosophy that is part of our business culture.

At its core, Six Sigma revolves around a few key concepts: 

The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement project.  This is accomplished through the use of two Six Sigma sub-methodologies: DMAIC and DMADV. The Six Sigma DMAIC process (define, measure, analyze, improve, control) is an improvement system for existing processes falling below specification and looking for incremental improvement. The Six Sigma DMADV process (define, measure, analyze, design, verify) is an improvement system used to develop new processes or products at Six Sigma quality levels. It can also be employed if a current process requires more than just incremental improvement.

Six Sigma as it applies to IP Merchant Solution's Implementations

Using the DMADV methodology, we have developed an over 70 page implementation guide that ensures we capture all the merchant data (WAN, LAN, POS, card processing, etc.) to deliver a timely and accurate merchant IP-based processing transport solution. 

The guide also serves as a "client deliverable" that is handed off to our client at the end of our implementation engagement to provide documentation of our solution and to be utilized by the clients support organization should that ever become necessary.

Utilizing the "improve" and "control" aspects of DMAIC we continue to refine our implementation guide utilizing the principles of Six Sigma.